jilibet's Privacy Policy
Protecting your personal information at jilibet is our priority. This policy explains how your information is collected, used, and stored.
This Privacy Policy ("Policy") applies to the personal information of users of the jilibet platform. By registering on the site, you are considered to have read and accepted the terms of this Policy. This Policy should be read together with our Terms and Conditions.
1 Types of Information Collected
jilibet collects certain personal information to create your account and provide services. This information is divided into two categories.
1.1 Information You Provide Directly
When you register at jilibet, make a deposit, or contact customer support, you are required to provide the following information:
- Full name, date of birth, and national ID number (for identity verification)
- Mobile number and email address
- bKash, Nagad, Rocket, or Upay account number (for transactions)
- Login credentials (username and password)
1.2 Automatically Collected Information
Some information is collected automatically while you use the jilibet platform. This includes your IP address, browser type, device information, session duration, and browsing activity. This information is used to improve the security and performance of the platform.
2 Purpose of Using Your Information
Collected information is used only for specific purposes. jilibet never sells your information to third parties.
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals
- Preventing fraud and money laundering
- Providing bonuses and promotional offers
- Running 24/7 customer support operations
- Resolving technical issues on the platform
- Meeting legal obligations
jilibet uses user information only for service-related communications. Your consent is obtained before sending marketing messages, and you may withdraw that consent at any time.
3 Data Storage and Security
3.1 Retention Period
Your information is stored while your account is active and for a defined period after that. Financial transaction records are kept in accordance with legal requirements. After an account is closed, you may request deletion of your data; however, some information may be retained if legal obligations require it.
3.2 Technical Security
jilibet uses SSL encryption technology to secure all data transmission. Firewall and access control systems are in place at the server level. Passwords are always stored in hashed form — never as plain text. If a suspicious login is detected, OTP verification is triggered automatically.
3.3 Internal Policy
Only authorised staff can access user information, and only to the extent necessary. Every access is logged and reviewed regularly.
4 Sharing Information with Third Parties
jilibet never sells or rents your personal information. Information may be shared with third parties only in the limited circumstances below:
4.1 Payment Processors
The necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. This information is used solely to verify transactions.
4.2 Technology Providers
Game providers (such as game studios) may receive the minimum information necessary to keep services running. Our agreements with them include terms to protect your data.
4.3 Legal Requirements
Information may be disclosed to relevant authorities pursuant to a court order or legal investigation. In such cases, jilibet will make every reasonable effort to notify you in advance.
5 Cookies and Tracking Technologies
The jilibet website uses cookies and similar technologies. Cookies are small text files stored in your browser.
5.1 Types of Cookies
- Essential cookies: Used to maintain login sessions and keep the platform running; these cannot be disabled.
- Functional cookies: Remember your preferences (such as language selection).
- Analytics cookies: Help us understand which parts of the platform are used most.
5.2 Cookie Controls
You can block or delete cookies from your browser settings. However, disabling essential cookies may limit some functionality of the site.
6 User Rights
Every member registered on the jilibet platform has certain rights over their own information.
6.1 Right to Access Your Information
You can find out what information jilibet holds about you. This request can be made by emailing customer support. The information will be provided within a reasonable time after the request.
6.2 Right to Correct Your Information
If any information in your profile is incorrect, you may request a correction. Changing your name or date of birth after identity verification has been completed may require an additional verification process.
6.3 Right to Close Your Account and Delete Your Data
You may close your account and request deletion of your data at any time. Our responsible gaming guidelines also include the option to voluntarily take a break from your account. Where there is no legal obligation to retain data, it will be deleted in due course after the request.
7 Protection of Minors' Information
jilibet strictly enforces a 21+ age requirement. Anyone under the age of 21 is strictly prohibited from creating an account or using the service. Age verification during registration is mandatory.
If it becomes known that information belonging to a minor has been collected, the relevant account is immediately closed and the information is deleted. Parents or guardians with concerns about this may email customer support.
8 External Links and Third-Party Sites
The jilibet platform may sometimes connect to payment gateways or game studios. These external services have their own privacy policies, and jilibet has no control over them.
You are advised to read the privacy policy of any third-party service before using it. jilibet is not responsible for how third parties handle your information.
9 Policy Changes and Contact
9.1 Policy Changes
jilibet reserves the right to update this Privacy Policy as needed. If there are significant changes, advance notice will be sent to your registered mobile number or email. The date of the change will be noted in the "Last Updated" section at the top of the page.
Continuing to use the platform after a change is considered acceptance of the updated policy. If you have any questions about the policy, you may find answers in our FAQ section.
9.2 How to Contact Us
Any privacy-related requests or complaints can be sent via 24/7 live chat or email. Email: [email protected]
Our team provides support in both Bengali and English. We typically respond within business days.
Stay informed, stay protected
Once you have finished reading jilibet's privacy policy, visit the pages below to learn more about us and understand the terms of service.