jilibet's commitment to responsible gaming
Play for fun, stay safe. jilibet believes every player has the right to understand their own limits — and that having the right tools to respect those limits is essential.
Don't let gaming become a problem
Online gaming and betting can be a form of entertainment — but it stays enjoyable only when players are aware of their own financial and time limits. At jilibet, we want every member to play with a clear head and avoid harm.
Under our terms and conditions, the minimum age to open an account at jilibet is 21. This rule is strictly enforced. To protect minors from gaming, we verify age during registration and reserve the right to request documents for any account we consider suspicious.
Before making a decision while playing, ask yourself: am I playing for enjoyment, or to chase losses? If the answer is the latter, stop and seek support. Our FAQ page has more information on responsible gaming.
jilibet consistently protects players' personal data in accordance with its privacy policy. Your account activity is fully secure and is not shared with third parties.
Tools to keep yourself protected
jilibet gives players several practical tools to stay in control of their gaming habits. These tools are easy to use and can be activated at any time through live chat.
Set deposit limits
Set a maximum cap on your daily, weekly or monthly deposits. Once the limit is reached, no further deposits can be made until the period resets.
Loss limit
Set a limit on how much you can lose within a given period. Once that limit is reached, no more bets can be placed on the account.
Session time limit
Decide in advance how many hours you can play in one sitting. When the time is up, you will be logged out automatically and prompted to take a break.
Cool-off break
Take a temporary break from 1 day up to 6 weeks. During this time you cannot log in or deposit, but withdrawals are still available.
Self-exclusion
If you need a longer break, choose self-exclusion. This option closes your account completely for a minimum of 6 months, and no promotional communications will be sent during that time.
Reality check notifications
A pop-up message will appear at regular intervals showing your session time and total spend. This helps you make informed decisions.
To activate or change any tool, contact our 24/7 live chat support.
Warning signs of problematic gaming
If you notice the signs below, gaming is no longer just entertainment. In this situation, stopping and seeking support is the right step.
Betting to chase losses
Repeatedly depositing to try to win back lost money can make the losses worse.
Using money meant for essential expenses
Spending money set aside for rent, food or your child's education on gaming is dangerous.
Playing longer than planned
Sitting down to play for an hour and ending up playing through the night is a sign of lost control.
Withdrawing from family and friends
When gaming damages your social relationships, that is a serious warning sign.
Anxiety and stress
Feeling restless when you cannot play, or constantly thinking about gaming.
Loss of focus at work or studies
Prioritising gaming over professional or academic responsibilities.
Ways to get support
If you are struggling, you do not have to face it alone. Support is available at any time through the sources below.
jilibet live chat
Support is available 24 hours a day, 7 days a week in Bengali and English. To set limits on your account, take a cool-off or activate self-exclusion, make the request directly via live chat — action will be taken promptly.
Email Support
Alongside live chat, the jilibet support team is also available around the clock by email. Send any responsible gaming request in writing — it will be handled with full confidentiality.
Family and close ones
If a family member believes someone is struggling with a gaming problem, they can contact jilibet support directly to discuss protecting the account.
Professional counselling
Gaming addiction is a mental health issue. In Bangladesh, trained counsellors are available through both private and government mental health services. Contact the mental health department of your nearest hospital or consult a trusted doctor.
Parental control software
If there are minors at home, enable parental controls on your devices. Net Nanny, Kaspersky Safe Kids, or the built-in family safety features of your operating system can be used to restrict access to gaming sites.
jilibet's commitments
To ensure responsible gaming, jilibet consistently follows these steps:
- Age is verified at registration — no one under 21 is allowed to open an account.
- Self-exclusion or cool-off requests are processed within 24 hours.
- No promotional messages or bonus offers are sent during a self-exclusion period.
- Our support team is available in Bengali 24/7 — no phone calls or external numbers needed.
- Losses are never presented as wins — outcomes are always communicated clearly.
- Responsible gaming guidelines are easily accessible on every page of the site.
- When signs of a problem are detected, our team proactively offers support to the player.
Healthy gaming habits
Following these simple rules keeps gaming enjoyable and safe:
- Set a budget in advance and do not go beyond it.
- Do not play when drinking or under stress — your judgement is reduced at those times.
- Do not treat a win as guaranteed — the outcome of every bet is independent.
- Take regular breaks and spend time on other activities.
- Keep track of how much time you spend playing each day.
- Never use money set aside for essential expenses on gaming.
- If you notice a problem, seek support promptly — do not delay.